Frequently asked questions

Browse the shop, add items to your basket, and check out with your delivery details. Signed-in customers can reuse saved addresses and see every order in My account.

You can place an order without one, but an account saves your details, shows your order history and lets you order again quickly.

By UPI (we send you a payment request after confirming your order) or cash on delivery. Card payments are not available yet.

Enter your PIN code in the delivery box on the home page or at checkout. See also our Delivery page.

It depends on your PIN code. The charge is shown at checkout before you order and is included in your total.

Open My account. An order moves from Received to Confirmed, Out for delivery and Delivered, and we email you at each step if we have your email address.

You can cancel before it is out for delivery. Contact us with your order number. See the Refund & Cancellation Policy.

Tell us within 48 hours of delivery, with your order number and a photo if you can. We will replace or refund it.

Some products are shown in two packaging views. 'goyeturu' is our branded pack; 'Clear' shows plain packaging. It is a way to look at the product, and the item you order is as described on its product card.

Use Forgot password with the email on your account. If your account has no email, contact us at support@goyeturu.in.

Everything on your profile can be edited under My account, and you can delete your account there. Details are in our Privacy Policy.