GOYETURU

Refund & Cancellation Policy

Last updated 15 October 2026

We want you to be happy with every order. This explains how to cancel and what happens if something is wrong.

Cancelling an order

• You can cancel any time before your order is out for delivery. Contact us with your order number (shown in My account and in your receipt).
• Once an order is out for delivery it can no longer be cancelled, because the goods are already on their way.
• We may cancel an order ourselves, for example if an item is out of stock or we cannot reach you. We will tell you, and refund anything you have paid.

If something is wrong with your order

Please tell us within 48 hours of delivery, with your order number and, where you can, a photo, if:

• an item is damaged, spoiled or not as described,
• you received the wrong item or the wrong quantity, or
• an item is missing.

We will, at your choice where possible, send a replacement or refund the affected items. We may ask you to keep the item until we have looked at it.

What we cannot take back

For food safety, we cannot accept returns of food that has been opened or used, or that has been stored differently from the instructions on the pack, unless it was faulty when it reached you. A change of mind after delivery is not a reason for a refund on food items.

How refunds are paid

• Paid by UPI: refunded to the same UPI account.
• Cash on delivery: if a refund is due, we will ask for a UPI ID or bank details and send it there.
• Refunds are made within 7 working days after we approve them. Your bank or UPI app may take a little longer to show it.
• Your order's payment status shows as Refunded in My account once it has been sent.

Delivery charge

If we cancel an order or the problem is our fault, we refund the delivery charge too.

Contact

Email support@goyeturu.in.